Conditions of the Guarantee
Horse wrote:My understanding is that a retailer is obliged to replace a faulty item, and that includes any additional cost - as long as it's not 'disproportionate'.
Absent a term in the contract that gives you more the retailer is obliged to compensate you for your actual loss. From your description of the problem that appears to be a replacement.
• If the product fails due to a defect in materials or workmanship within the guarantee period B&Q will repair or replace the affected product or part
• Where the products are no longer available, B&Q will, at its discretion, provide you with a replacement product of similar specification
• These are the only remedies available under this Guarantee
So it's down to the interpretation of similar . . .
Gemstone is our 'eco' worksurface; made from 85% recycled crushed material- a combination of glass, shells and mirror that create a unique hardwearing surface in beautiful, exclusive designs. Key benefits? A highly decorative surface with the hardness of quartz that's resistant to water, mould and bacteria and easy to install without the need for templating. With an 85% recycled content, the glass and mirror particles shine through, creating incredibly eye catching designs similar to re-engineered stone, while the shell particles provide a unique depth of detail.
Why go for the high cost, complex installation and impracticality of quartz or granite worksurfaces when you can have Earthstone, the stylish and practical alternative. Earthstone is a solid surface material that enables you to achieve a natural looking design solution.
Apollo Quartz work surfaces are made from 93% quartz and the remaining 7% polymer resin. Apollo Quartz has the look and feel of granite but provides a much more consistent and solid colour for your kitchen worktop, without the need for periodic sealing or polishing. Apollo Quartz worktops are an engineered stone that is both beautiful and elegant with attributes of natural stone with enhanced colours and impact including mirror flecks, natural stone appearances and modern concrete colour options.
When the one we have is described as 'unique', it's hard to see how one described as 'practical' could be considered similar
. . .
My own views. For better or worse :)