'Proportionate' costs for replacement of faulty item

Anything that doesn't fit elsewhere - doesn't have to be AD related.
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Horse
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Re: 'Proportionate' costs for replacement of faulty item

Postby Horse » Wed Jan 11, 2017 3:47 pm

angus wrote: They also tend to know how to use a tape measure


I supplied a 'proper' floor plan drawing for the designer to work from, before construction started. However, he quite rightly refused to order the component parts until the walls had been measured, as "Builders quite often put them up wrong".

Hmmmm . . .

Later, out he comes to measure, and . . . "That's odd, it's 300mm short that way . . . and 300mm short that way". Yup, he'd used the outside dimensions and not allowed for wall thickness :confused: . The builder was spot-on.

In fact, we also had problems with a structural engineer who couldn't read drawings too . . . :flail:
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Horse
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Re: 'Proportionate' costs for replacement of faulty item

Postby Horse » Wed Jan 11, 2017 3:55 pm

GTR1400MAN wrote:You may want to get these people involved as their logo/award is all over the brochures.

https://www.fira.co.uk/commercial-servi ... /fira-gold


Ta :)

"B&Q is the most experienced installation service provider in the UK, with over 16 years' experience and over half a million completed installations," reveals Billy Quinn, Director of Installations for B&Q. "Working with established independent quality organisations, like FIRA, will further strengthen our abilities to make sure our customers can buy full room solutions from B&Q with complete peace of mind."

:lol: :lol: :? :hit: :headbang:
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mainbeam
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Joined: Fri Oct 09, 2015 12:32 am

Re: 'Proportionate' costs for replacement of faulty item

Postby mainbeam » Thu Jan 12, 2017 9:56 pm

Horse wrote:
My understanding is that a retailer is obliged to replace a faulty item, and that includes any additional cost - as long as it's not 'disproportionate'.
Absent a term in the contract that gives you more the retailer is obliged to compensate you for your actual loss. From your description of the problem that appears to be a replacement.

What are you seeking? A different worktop that you are happy with, B&Q to supply and fit the same type of worktop (even if it needs to source it specially) or compensation for accepting a cheaper replacement. Any of these may be possible.

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Horse
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Re: 'Proportionate' costs for replacement of faulty item

Postby Horse » Thu Jan 12, 2017 10:20 pm

If they can replace with the current worktop (albeit 1. B&Q don't have it in the catalogue now, and 2. We'd want one that wasn't going to go yellow and warp) then that would be good.

Next, a replacement from the next range 'up'.

Replacement from the range 'down' is really unacceptable - the one we have was the cheaper of two we considered at the design stage. The alternative, slightly more expensive (and this was towards the end of the build when the budget was being squeezed) was from the range were asking for now - but they no longer sell the one we liked.
My own views. For better or worse :)

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Horse
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Re: 'Proportionate' costs for replacement of faulty item

Postby Horse » Fri Jan 13, 2017 12:55 pm

mainbeam wrote:
Horse wrote:My understanding is that a retailer is obliged to replace a faulty item, and that includes any additional cost - as long as it's not 'disproportionate'.


Absent a term in the contract that gives you more the retailer is obliged to compensate you for your actual loss. From your description of the problem that appears to be a replacement.


Conditions of the Guarantee
• If the product fails due to a defect in materials or workmanship within the guarantee period B&Q will repair or replace the affected product or part
• Where the products are no longer available, B&Q will, at its discretion, provide you with a replacement product of similar specification
• These are the only remedies available under this Guarantee


So it's down to the interpretation of similar . . .

Gemstone is our 'eco' worksurface; made from 85% recycled crushed material- a combination of glass, shells and mirror that create a unique hardwearing surface in beautiful, exclusive designs. Key benefits? A highly decorative surface with the hardness of quartz that's resistant to water, mould and bacteria and easy to install without the need for templating. With an 85% recycled content, the glass and mirror particles shine through, creating incredibly eye catching designs similar to re-engineered stone, while the shell particles provide a unique depth of detail.

Vs

Why go for the high cost, complex installation and impracticality of quartz or granite worksurfaces when you can have Earthstone, the stylish and practical alternative. Earthstone is a solid surface material that enables you to achieve a natural looking design solution.

Vs

Apollo Quartz work surfaces are made from 93% quartz and the remaining 7% polymer resin. Apollo Quartz has the look and feel of granite but provides a much more consistent and solid colour for your kitchen worktop, without the need for periodic sealing or polishing. Apollo Quartz worktops are an engineered stone that is both beautiful and elegant with attributes of natural stone with enhanced colours and impact including mirror flecks, natural stone appearances and modern concrete colour options.


When the one we have is described as 'unique', it's hard to see how one described as 'practical' could be considered similar . . .
My own views. For better or worse :)

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Horse
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Re: 'Proportionate' costs for replacement of faulty item

Postby Horse » Sat Feb 25, 2017 4:57 pm

Quick update on this (albeit I may be the only person who cares ;) ): satisfactory resolution achieved, of quartz worktop with a matching splashback as a goodwill gesture.
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martine
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Re: 'Proportionate' costs for replacement of faulty item

Postby martine » Sat Feb 25, 2017 5:59 pm

Well done.
Martin - Bristol IAM: IMI National Observer, Group Secretary, Masters (dist), DSA: ADI, Fleet, RoSPA (Dip)


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